Terms of Service

Acceptance of these terms

By accessing or using this website, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, please do not use the site. These terms apply to every visitor. We may update them as described in the "Changes to these terms" section below.

Not for emergencies

Informational use only

The content on this website — descriptions of services, the "About" pages, articles, and general information — is provided for general informational purposes only. It is not medical, psychological, or professional advice, and it is not a substitute for individualized care from a qualified professional.

Every person's situation is different. Nothing on this site should be relied upon to diagnose or treat any condition. Always seek the advice of your counselor, physician, or another qualified provider with any questions about your health or treatment.

No counseling relationship created

Using this website, reading its content, or sending a message through the contact form does not create a counselor-client, therapeutic, or professional relationship between you and Step By Step Support or any of its counselors.

A professional relationship begins only after we have spoken, confirmed that we are a good fit for your needs, completed the appropriate intake, and agreed to work together. Until then, please do not act — or refrain from acting — based solely on information from this site.

Using the contact form

Our contact form is provided so you can ask general questions and request a conversation. When you use it, you agree to provide accurate information and to use it only for its intended purpose. You agree not to submit unlawful, harmful, or abusive content, or to use the form to send spam.

As explained in our Privacy Policy, please do not include sensitive health details in the form. It is not a secure channel for clinical information. Submitting the form does not guarantee a response or acceptance as a client.

Intellectual property

The design, text, graphics, logos, and other content on this website are owned by or licensed to Step By Step Support, LLC and are protected by copyright, trademark, and other laws. You may view and print pages for your own personal, non-commercial use.

You may not copy, reproduce, republish, distribute, or use our content for commercial purposes without our prior written permission. Third-party names, logos, and certification marks (such as those of accrediting or licensing bodies) belong to their respective owners and are used only to identify those organizations.

Third-party links and marks

This site may contain links to third-party websites and resources — for example, a professional directory, a crisis hotline, our accreditation listings, or social media pages. These links are provided for convenience only. We do not control and are not responsible for the content, policies, or practices of any third-party site, and a link does not imply our endorsement of it.

No warranties

This website is provided "as is" and "as available." While we work to keep the information accurate and the site running smoothly, we make no warranties or representations, express or implied, about the accuracy, completeness, reliability, or availability of the site or its content.

We do not warrant that the site will be uninterrupted, error-free, or free of harmful components. To the fullest extent permitted by law, we disclaim all implied warranties, including warranties of merchantability and fitness for a particular purpose.

Limitation of liability

To the fullest extent permitted by law, Step By Step Support, LLC and its owner, counselors, and staff will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss arising out of your use of, or inability to use, this website or any content on it — even if we have been advised of the possibility of such damages.

Nothing in these terms limits any liability that cannot be limited under applicable law, including the professional obligations that govern the care of our clients.

Indemnification

You agree to hold harmless and, where permitted by law, indemnify Step By Step Support, LLC from any claims, losses, or expenses arising out of your misuse of this website or your violation of these terms.

Governing law

These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules. Any dispute relating to this website or these terms will be handled in the state or federal courts located in Allegheny County, Pennsylvania. If any provision of these terms is found unenforceable, the remaining provisions stay in effect.

Changes to these terms

We may update these Terms of Service from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the website after any change means you accept the updated terms.

How to contact us

Questions about these terms? Reach out any time: