20 Bailey Avenue, Suite 300, Pittsburgh, PA 15211

Find us on

Our Team

The people behind the practice

Counseling here is never one-size-fits-all. Clients are matched with the right counselor and the right level of care, from weekly sessions to an intensive outpatient program.

Susan Rua, founder of Step By Step Support

Meet the founder

Susan Rua

CADC · MSPC · LPC · Founder

A professional therapist specializing in substance use disorders since 1999, Susan built the practice in Mt. Washington and leads its counseling team: practical, direct, and free of judgment.

She began in nursing, earned her Master’s in Professional Counseling at Carlow University, and has owned and directed sober living homes for more than a decade, seeing recovery from the clinical side and the lived-in side.

One practice, one standard

How care comes together here

Every counselor works under the same roof and the same standards, and nobody is handed off to a stranger. It starts with a conversation, and it stays personal from there.

  • One conversation first

    You talk with the practice before anything is decided. No forms, no commitment.

  • Matched to the right counselor

    You are paired based on what you are carrying and who fits, not whoever is next.

  • The right level of care

    From weekly sessions to the intensive outpatient program, the plan flexes as you do.

The counselors

Working alongside Susan

Six counselors and specialists work alongside Susan, matched to each client and the level of care they need, from weekly sessions to the intensive outpatient program.

Pam Birr, Counselor at Step By Step Support

Pam Birr

Counselor

Helps people build meaningful, lasting recovery from substance use, drawing on her own lived experience of long-term recovery.

View profile
Vickey Akiode, Clinical Mental Health Counselor at Step By Step Support

Vickey Akiode

Clinical Mental Health Counselor

Creates a safe, nonjudgmental space for anxiety, depression, trauma, and co-occurring substance use.

View profile

Chrissy Michel

Family Recovery Specialist

Supports families through the challenges of recovery, with 12 years in the substance use disorder field.

View profile

Jerri McGuire

Clinical Intern

Works with individuals, couples, and families to understand the patterns in their relationships, communication, and coping.

View profile
Maria C. Corrado, Counselor at Step By Step Support

Maria C. Corrado

Counselor

A person in recovery herself, with more than four decades of case management and counseling behind the work.

View profile
Chelsey Weinheimer, Counselor Intern at Step By Step Support

Chelsey Weinheimer

Counselor Intern

Helps people build resilience and strengthen recovery, with a client-centered approach and experience in substance use treatment.

View profile

Get started

It starts with a conversation.

Call directly or send a short message. No pressure, no judgment, and nothing you need to prepare.

Monday to Friday, 9am to 5pm · Saturday by appointment