Step By Step Support, LLC
Privacy Policy
Last updated: June 2026
This Privacy Policy explains how Step By Step Support, LLC ("we," "us," or "our") handles information collected through this website at stepbystepsupport.net. It applies to the website only. Information you share with Susan Rua during counseling is protected separately under applicable health privacy laws and our professional obligations.
Information we collect
We keep data collection to a minimum. When you use our contact form, we collect the information you choose to provide: your name, email address, phone number (optional), and your message. Please do not include sensitive health information in the form.
Like most websites, our hosting provider may automatically log basic technical data such as your IP address, browser type, and the pages you visit. This is used to keep the site secure and working properly.
How we use your information
- To respond to your message and follow up about counseling services.
- To protect the website against spam and abuse.
- To maintain and improve the website.
We do not sell, rent, or trade your personal information to anyone.
How your information is handled
Contact form submissions are delivered to us by email and may be stored securely by our service providers (including Cloudflare) for the purpose of delivering and safeguarding your message. We retain contact messages only as long as needed to respond and maintain our records.
Cookies
This site does not use advertising or tracking cookies. Our hosting and security provider may set strictly necessary cookies to protect the site and ensure it functions.
Your choices
You can contact us at any time to ask what information we hold about you, to correct it, or to ask us to delete it. Reach us using the details below.
Children's privacy
This website is intended for adults. We do not knowingly collect information from children through the site.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the "last updated" date above.
Contact us
Step By Step Support, LLC
20 Bailey Avenue, Suite 300
Mt. Washington, Pittsburgh, PA 15211
Phone: 412-628-0403